1.1K views
Verified Reviewer

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

New Reviewer
1 comment

I purchased Shaw Floorte Classico Luxury Vinyl Plank flooring and Shaw Selitac underlayment from online retailers. Both products are defective in design.

I have tried to make a claim via their warranties. Shaw fails to administrate warranty claims directly -- they force their retailing network to handle warranty claims, despite Shaw being the manufacturer and responsible cause of the product defects. The retailers have no incentive to incur the time or expense to handle Shaw warranty claims.

As a result, warranty claims are essentially ignored except for drawn out and ineffectual communications, that is, plenty of lip service but nothing gets resolved. That is my experience and opinion.

Reason of review: Warranty issue.

Monetary Loss: $1276.

Preferred solution: Full refund.

Location: 616 E Walnut Ave, Dalton, GA 30722, USA

Do You Have Something To Say ?
Write a review

Comments

chat-icon

Please avoid publishing any personal information and promotional content

You will be automatically registered on our site. Username and password will be sent to you via email.
Post Comment
Guest

if you buy from a store you can go into they will take care of the problem. if you buy online they don't care they don't have to face you

Shaw Floors Reviews

  1. 35 reviews
  2. 12 reviews
  3. 2 reviews
  4. 0 reviews
  5. 1 review
Shaw Floors reviews