1 comment

I purchased Shaw Floorte Classico Luxury Vinyl Plank flooring and Shaw Selitac underlayment from online retailers. Both products are defective in design.

I have tried to make a claim via their warranties. Shaw fails to administrate warranty claims directly -- they force their retailing network to handle warranty claims, despite Shaw being the manufacturer and responsible cause of the product defects. The retailers have no incentive to incur the time or expense to handle Shaw warranty claims.

As a result, warranty claims are essentially ignored except for drawn out and ineffectual communications, that is, plenty of lip service but nothing gets resolved. That is my experience and opinion.

Product or Service Mentioned: Shaw Floors Vinyl Flooring.

Reason of review: Warranty issue.

Monetary Loss: $1276.

Preferred solution: Full refund.

Company wrote 0 private or public responses to the review from Feb 07, 2017.
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Anonymous
Temperance, Michigan, United States #1324449

if you buy from a store you can go into they will take care of the problem. if you buy online they don't care they don't have to face you

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