1.8
Details
Our 900 sq. ft. of Shaw laminate floors were installed, by a licensed contractor, in August 2013. Less than 3 yrs later we started noticing some buckling and irregularities. Mind you, we are empty nesters with no kids causing extra wear and tear on our floors. Shaw...
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ID
#1809693 Review #1809693 is a subjective opinion of poster.
Location
District 3, Mississippi
Product
Shaw Floors Laminate Flooring
Pros
  • Way the floor looked initially
Cons
  • Quality and service
Loss
$2000
Preferred solution
Let the company propose a solution

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Verified Reviewer

Shaw Floors - Garbage.

1.0
Details
Bought Shaw laminate flooring at Menards. Paid around $3600.00 plus over $2000 to install. With in a mouth started bubbling up in spots. Contractor replace several areas. Said seemed like moisture was the cause. Did it again this time in repaired area and also the whole house. There is no running water in the bedrooms or living room the only moisture is maybe after a rain on the soles of your shoes. That are already whipped clean with a throw rug by front door although the product stated moisture resistant. This product is garbage. Wrote a online complaint to Shaw and no answer. Menards said its a manufacturers issue and to take it up with Shaw. Garbage product. Warranty is useless
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ID
#1769570 Review #1769570 is a subjective opinion of poster.
Product
Shaw Floors Laminate Flooring
Pros
  • Garbage
Cons
  • Poor quality floors
Reason of review
Bad quality
Loss
$3600
Preferred solution
Full refund
1.3
Details
Update by user Nov 20, 2019

What are the pros of using this company? At this point, I can't honestly say anything positive.What are the cons of using this company?

Warranty of productWhat other companies did you consider?

Lumber Liquidators. I purchased all of my flooring from Lumber Liquidators,...

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1 comment
Anonymous
#1860537

My 80 year old mother has ceramic tile in her entire home. She is always complaining that it looks dirty.

Nobody else sees it.

Even after having it professionally clean she says it looks dirty. It might just be that it isn't glossy and that is what she expects from a floor.

ID
#1712671 Review #1712671 is a subjective opinion of poster.
Product
Shaw Floors Laminate Flooring
Reason of review
Bad quality
Loss
$1500
Preferred solution
Let the company propose a solution

Shaw Floors - VERY unhappy!

1.5
Details
We bought our home in August of 2013. The carpet and floors were in terrible shape due to pet issues and had to be replaced. We opted for wood laminate throughout our main living area, (kitchen/dining, living room, and sunroom). We had a licensed contractor install all the flooring for us, as it over 900 sq. ft.. By the time our floors were less than 2 ;years old we were noticing egdes curling and just genetal irregularities in the floor which we were very unhappy about. Even the slightest spill, which I always wipe up promptly, would cause the seams to buckle and they would NOT ever flatten back out. In December of 2015 we made a claim to Shaw and in January of 2016 you sent a third party out to tdue to take a look. We were then notified by mail that due to the fact that IN A TWENTY FOOR SPAN our floors were a MERE 4/16ths of an inch off level, you would NOT stand behind your warranty!!!!!!!! WE were appalled by the complete lack of customer service on your end!!!!! I possible, our sloors are looking worse than before and back in approx March I talked to one of your representatives named Cheynetta, and she told me she would be sending my claim on to your corporate offices. As of yet I have heard NOTHING from you. Once again I am APALLED at the poor customer service I have received from your company. I would really appreciate it if someone would respond to my complaint in a timely manner!
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ID
#1638157 Review #1638157 is a subjective opinion of poster.
Location
Adairsville, Georgia
Product
Shaw Floors Laminate Flooring
Cons
  • Quality and service
  • I hate the flooring and not fond of the company
  • Failure of this floor
Reason of review
Poor customer service
Loss
$3000
Preferred solution
Let the company propose a solution
1.0
Details
D.R. Horton was sent a return receipt letter on March 12, 2019 to the attention of Mr. David V. Auld, President (at 1341 Horton Circle in Arlington, Texas 76011.) As of today - July, 31, 2019 NO RESPONSE at ALL! I think it is DISGRACEFUL that one buys a BRAND NEW home...
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1 comment
Anonymous
#1727650

What gets DR Horton's attention and response is bad publicity. File a report with the Better Business Bureau; Contact serveral investigative TV news reporters and have it put on the air with you being interviewed... ; Contact an attorney (check you sales contract b/c it may state that you have no right to sue...); SALE CornyMole

ID
#1607596 Review #1607596 is a subjective opinion of poster.
Location
Jacksonville North, Florida
Product
Shaw Floors Laminate Flooring
Cons
  • Does not stand behind warranty repair vendor damage cost
Reason of review
Bad quality
Loss
$10
Preferred solution
Let the company propose a solution

Shaw Floors - The lady that helped me was very friendly and helpful.

5.0
Details
I had a question about how to clean my new laminate flooring. She told me the proper cleaner to use. I purchased it and cleaned my floor. It still doesn't look very good but it's better.
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ID
#1575352 Review #1575352 is a subjective opinion of poster.
Location
Denver, Colorado
Product
Shaw Floors Laminate Flooring
1.3
Details
What is the issue with Shaw Repel flooring sold to Menards? Is it seconds? I cannot for the life of me get it to snap together. I have a tapping block, pull bar, I push. I wiggle, I tap, and all it does is come apart the opposite end I'm working. I pull it back out tip...
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1 comment
Anonymous
#1621269

This is an example of why I ceased and desisted with do it yourself large projects. You're hung from Day-1 if the materials are substandard.

I admit that I don't understand every trade in the world, but there are things with which I am comfortable (electricity, painting) and things I am not (plumbing, flooring) etc...I know exactly how frustrated you must be right about now but you managed to maintain your SENSE OF HUMOR and crack a joke about Christmas 2019! Good !!

There is nothing unreasonable in your post and I hope you get the thing straightened out by ... Valentine's Day ?

ID
#1436711 Review #1436711 is a subjective opinion of poster.
Product
Shaw Floors Laminate Flooring
Pros
  • Color and finish
Cons
  • How it assembled
Reason of review
Work Experience or Job Application
Loss
$800
Preferred solution
Let the company propose a solution
Shaw Floors - Not even a year and floors look like *** !!!
Shaw Floors - Not even a year and floors look like *** !!!
Update by user Feb 04, 2019

We sent in a complainer to the BBB against Shaw flooring .we had 2 more reports done on this floor and still Shaw has washed their hands of this stating it our fault. It's a *** product and I hope someone bring a class action against them for this product. We're...

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ID
#1405374 Review #1405374 is a subjective opinion of poster.
Location
Chatsworth, Georgia
Product
Shaw Floors Laminate Flooring
Reason of review
Bad quality
Loss
$3000
Preferred solution
Full refund

Shaw Floors - You can't let the sun in your house if you choose Shaw!

2.4
Details
Shaw Floors - You can't let the sun in your house if you choose Shaw!
Shaw Floors - You can't let the sun in your house if you choose Shaw!
We saved for flooring that my daughter could get around on in her wheelchair. She has a beautiful service dog so we wanted something that wouldn't scratch from the chair or dog nails. The Shaw flooring was was suggested by the flooring salesman. It was advertised as waterproof and sturdy. We had this installed and loved the look. Our daughter takes her dog out back and the door is open while she is out. The pictures show what happens. The floor cannot handle UV rays...no sunshine. You cant leave a door or blinds open or it SHRINKS!
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ID
#1390222 Review #1390222 is a subjective opinion of poster.
Location
South Jordan, Utah
Product
Shaw Floors Laminate Flooring
Reason of review
Bad quality

Shaw Floors Reviews

  1. 24 reviews
  2. 10 reviews
  3. 2 reviews
  4. 0 reviews
  5. 1 review
Shaw Floors reviews
WE PURCHASED SHAW COMMERIAL LUXURY VINYL PLANK FLOORING FOR OUR HOME, I WAS DRAWN TO THIS PRODUCT AS IT IS WATERPROOF AND WAS VERY ATTRACTIVE FOR COMMERCIAL GRADE FLOORING. AFTER WE MOVED IN TO OUR NEW HOME I PULLED OUT ONE OF OUR DINING ROOM TABLE CHAIRS TO SWEEP...
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ID
#1286129 Review #1286129 is a subjective opinion of poster.
Product
Shaw Floors Laminate Flooring
Reason of review
Bad quality
Loss
$4000
Preferred solution
Let the company propose a solution
The natures element planks are imperfect and have small gaps that are impossible to avoid. I have used 3brands and these are the worst to work with. The designs are beautiful but that is where the good things to saw end. The Dublin pine planks are cheap feeling paper...
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ID
#1264691 Review #1264691 is a subjective opinion of poster.
Product
Shaw Floors Laminate Flooring
Reason of review
Bad quality
1.0
Details
Shaw Floors - The worst flooring I ever saw from a company that does not even care
Shaw Floors - The worst flooring I ever saw from a company that does not even care
This is the worst flooring on the market, sold by a company that just does not care.We have had it down for about 6 month and all the corners are peaking and the floor is separating. They sent a inspector out and they denied our claim. His conclusion was that the room...
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1 comment
Anonymous
#1463578

What type luxury vinyl plank style or model#?

ID
#1204351 Review #1204351 is a subjective opinion of poster.
Product
Shaw Floors Laminate Flooring
Reason of review
Bad quality

Shaw Floors - THE WORST FLOORING!!

1.2
Details
I purchased almost $3000 worth of the Vinyl Laminate flooring from shaw to do do my living room and another large room in about seven months ago and I cannot express how worthless this product is. We installed these flat vinyl WATERPROOF planks in about two days total but it didn't take long for my husband and I to have some serious issues with this flooring. About a week after install I noticed the floor starting to wave. Come to find out, this flooring cannot be exposed to direct sunlight or it warps!! I filed a claim with shaw and they sent out a rep to check it out. Shaw never did directly respond to the claim. I had to call Lowes (where I purchased the flooring) to ask what the verdict on the claim ended up being. To my surprise shaw claimed that it was a moisture issue that made the VINYL WATERPROOF flooring wave. I live by a lake which is EXACTLY why the Lowes rep recommended this particular product to us! I was also present during the evaluation that the shaw rep did and seen the moisture reading measured very low. Unknown to them I had done a little science experiment on my own and submerged a sample piece of the exact flooring in a bucket of water overnight to see what the flooring would do. It was not harmed in any way BUT when exposed to sunlight it would warp up. Lowes eventually replaced the product in the room I was having issues with carpet instead. Although, now I am experiencing separation between the planks I have in my living room!! I suppose you can't move furniture on this flooring either because the planks will pull apart from one another!!!! This flooring is by far the biggest waste of my money! I wish I never would have been recommended this flooring! Shame on this company for not doing the right thing by their consumers!! I will NEVER buy anything from this company in the future. Nor would I recommend it to anyone!
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ID
#943971 Review #943971 is a subjective opinion of poster.
Location
Afton, Oklahoma
Product
Shaw Floors Laminate Flooring
Cons
  • I hate the flooring and not fond of the company
Reason of review
Bad quality
Loss
$3000
Preferred solution
Let the company propose a solution
1.0
Details
Bob flooring brand new from Jabara had to have certain installers install it cuz can't install it yourself now we're on the fifth year and the stuff looks horrible it's swollen up we did the cleaning procedure in the manual use that are 2X and it got humid here outside...
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1 comment
Anonymous
#1174904

My floor was bought an installed by their authorized dealer. This was installed in a 600 sq ft guest house, water is located on only one wall, about 3 ft apart.

Although the damage is not in this area at all, the dealer insisted it was water damage.

They are now out of business, and we're out of luck. My floor lasted only a few weeks.

ID
#867265 Review #867265 is a subjective opinion of poster.
Location
Wichita, Kansas
Product
Shaw Floors Laminate Flooring
Reason of review
Bad quality