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NO, Never buy this excuse for a floor | Shaw Floors review from Jasper, Alabama

1.0
Details

Update by user Dec 21, 2019

I will have to get more pictures, I can not find the ones I took before and send to Shere's and Shaw. Now the boards are getting worse and not laying even.

It is like they have severe water damage. If that was the case, I would have called the insurance company,.

Original review posted by user Dec 21, 2019

I have Shaw engineered floors. The finish is coming up. You Cannot mop it without water damaged. They do not live up to their lifetime guarantee and it is always your fault about the damage, because you did not mop it right or used anything, but their cleaner. I can send picture of my over 15,000 dollar floor damages, all within the first year. The first chance I get I will pull these horrible floors up and replace them with real wood and not shaw.
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Review
#1738884 Review #1738884 is a subjective opinion of poster.
Product
Shaw Floors Flooring
Cons
  • I hate the flooring and not fond of the company
  • Not stand by life time guarantee can not clean cracking finish
Reason of review
Not as described/ advertised
Loss
$15000
Preferred solution
replace with real wood flooring of our choice.. full refund
Tags
  • Shaw Engineered Flooring
1.3
Details

Update by user Nov 20, 2019

What are the pros of using this company? At this point, I can't honestly say anything positive.What are the cons of using this company?

Warranty of productWhat other companies did you consider?

Lumber Liquidators. I purchased all of my flooring from Lumber Liquidators,...

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Review
#1712671 Review #1712671 is a subjective opinion of poster.
Product
Shaw Floors Laminate Flooring
Reason of review
Bad quality
Loss
$1500
Preferred solution
Let the company propose a solution
Tags
  • Shaws Laminate

Shaw won’t fix my floors!!! | Shaw Floors review

1.0
Details
Had a new addition with four rooms of Shaw flooring in a years time we our on our third flooring and now it is breaking and terrible!
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Review
#1655107 Review #1655107 is a subjective opinion of poster.
Pros
  • Water proof
Reason of review
Bad quality
Loss
$40

New carpet bleach like stains | Shaw Floors review from Niagara Falls, New York

1.1
Details
Got a two brand new Shaw Our place i carpets just placed down 3/15/19 which have bleach like stains with no color left in them. Company and store refuse to send out a rep. to look at. Will not give me a claim number and company has done nothing but blame us for spilling something. Spots have appeared in two different rooms only on the Shaw 2019 carpets we ordered. They refused to send anyone to look at carpet unless we had it prof. cleaned. Cleaning co. said it is not dirty and there is no dye in those spots and cleaning could make it worse,
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Review
#1640556 Review #1640556 is a subjective opinion of poster.
Reason of review
Poor customer service
Loss
$1345
Preferred solution
Full refund
1.4
Details
The floors stole my joy - Shaw Floors review
The floors stole my joy - Shaw Floors review
I have a great life with dogs and kids so in order to make my life less stressed I had my hardwood floors replaced with Shaw Toulouse 8 mm floors. The saleslady sold me on their incredible durability, scratch resistance, and water resistance. I've had them for 4 months...
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Review
#1605598 Review #1605598 is a subjective opinion of poster.
Product
Shaw Floors Flooring
Pros
  • Way the floor looked initially
Cons
  • Failure of this floor
  • Quality and service
  • Customer service
Reason of review
Damaged or defective
Preferred solution
Let the company propose a solution
Tags
  • Shaw Engineered Flooring

They are horrible!!!!!!!! | Shaw Floors review

1.0
Details
Within 6 months of installation of the engineered wood floor there was boards that lost color. Places that are not in a traffic spots or walked on. Boards splitting and snagging. When we got to the point to complain to Nebraska Furniture mart where we bought it, we were told we were out of warranty period. The Shaw floating is an epoch FAIL. It sickens me that we spent all this money $6000 to have a 2 year old floor we will have to replace. Unbelievable. Do not buy Shaw and do not use Nebraska furniture mart.
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Review
#1572582 Review #1572582 is a subjective opinion of poster.
Cons
  • Failure of this floor
  • Poor quality floors
  • Warranty
Reason of review
Bad quality
Loss
$6000
Preferred solution
Full refund
Tags
  • Shaw Engineered Flooring

High priced Junk | Shaw Floors review from Durham, North Carolina

1.2
Details
I had shaw lvt installed in my kitchen. Hours after the installers left I noticed scratches ahowing up in various spots around the table. Well I found it was the soft Brown nylon buttons on my chairs. I immediately removed them and put on felts but now I am still seeing new scratches popping up everywhere! I paid 2.50 per square ft. To me that's not cheap flooring. I purchased Mohawk lvt for my other house for the same money and have no scratches yet and its been over a month. Don't buy Shaw!
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Review
#1529710 Review #1529710 is a subjective opinion of poster.
Product
Shaw Floors Flooring
Reason of review
Bad quality
1.3
Details
What is the issue with Shaw Repel flooring sold to Menards? Is it seconds? I cannot for the life of me get it to snap together. I have a tapping block, pull bar, I push. I wiggle, I tap, and all it does is come apart the opposite end I'm working. I pull it back out tip...
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1 comment
Anonymous
#1621269

This is an example of why I ceased and desisted with do it yourself large projects. You're hung from Day-1 if the materials are substandard.

I admit that I don't understand every trade in the world, but there are things with which I am comfortable (electricity, painting) and things I am not (plumbing, flooring) etc...I know exactly how frustrated you must be right about now but you managed to maintain your SENSE OF HUMOR and crack a joke about Christmas 2019! Good !!

There is nothing unreasonable in your post and I hope you get the thing straightened out by ... Valentine's Day ?

Review
#1436711 Review #1436711 is a subjective opinion of poster.
Pros
  • Color and finish
Cons
  • How it assembled
Reason of review
Work Experience or Job Application
Loss
$800
Preferred solution
Let the company propose a solution
1.0
Details
Failed Finish, Shaw Flooring, Anderson Casitablanca Hammered Clove Flooring. Junk! - Shaw Floors review
Failed Finish, Shaw Flooring, Anderson Casitablanca Hammered Clove Flooring. Junk! - Shaw Floors review
After the floor was installed (June 14) we realized there may be something wrong with the floor. Three months after the floor was installed, we contacted the dealer (Carla Nichols of All About Floors, Woodward, OK) to tell her something was wrong with the product. The...
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Review
#1358184 Review #1358184 is a subjective opinion of poster.
Cons
  • Being lied to
Reason of review
Damaged or defective
Loss
$12000
Preferred solution
Full refund

Contact Shaw Floors Customer Service

Website:
Mailing Address:
P.O. Drawer 2128 616 E. Walnut Avenue
Dalton, GA 30722-2128
United Kingdom
Phone:
(800) 441-7429
All Shaw Floors Contacts

Shaw Floors Products and Services Reviews

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Latest Question

Shaw Floors Questions
1.0
Details
As an Interior Designer, I specified a Shaw LVT flooring for a client based on the look of the sample and the durability claims. From the moment of professional installation we had problems with the lock system. The system would not lock or lie flat, was raised on 1...
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3 comments
Anonymous
#1596559

i have the same flooring and issue going on with Shaw.

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Review
#1355044 Review #1355044 is a subjective opinion of poster.
Product
Shaw Floors Flooring
Pros
  • Sample
  • Show room sample
Cons
  • Quality and service
Reason of review
Damaged or defective
Loss
$5000
Preferred solution
Let the company propose a solution
Tags
  • Shaw Lvt