Shaw Floors

The retailer we bought from agreed with us and filed a claim. The claim inspector stated that the carpet looked worn but the claim was denied because there was no fiber damage.

How can a brand new wool carpet look worn in a few months?

We are older adults with no children or pets. We are very disappointed in the response from Shaw and would not recommend them.

Our floor was installed by a contractor through Brevard County and the state. Sadowiski Act!

They used the cheapest flooring, and it shows!

I'm embarrassed to have people in my house! They should be fined!

I followed all installation instructions to the t and in six months the it started losing the seams which causes it to buckle. I filed a complaint and they sent out an inspector.

They said it had installation issues. I am a machinist by trade and accused of being a perfectionist. That floor had a 1/4" gap at walls and not one tile was compromised.

5k wasted. I warn you to bypass Shaw vinyl plank flooring

Hi, we had your line of flooring installed. It's the classic series Floorte waterproof type.

We're going to place a piano on the flooring. Can the flooring take the weight without leaving an indentation?

Do we need floor protectors and, if so, what type? Thanks.

Another contractor came in and removed and replaced the same thing. The start happened again, so I went to Stiens and told them my situation.

They asked for a sample.

Within 2 weeks, I was told they were replacing my floors, and I couldn't ask for anything better than that. Thank you, Shaw Floors and Stiens.

My floor is hardwood and started to wear 6 months in and has continued to wear. I called Shaw and they said they would only replace the affected planks.

They finally sent a inspector out, he agreed that the floor was in terrible condition for the age ( 4 years ) Most of the surface is worn off. Shaw came back and offered me $3500 towards a $8000 floor. They won't cover demo or installation.

Do not buy anything from them , they are very rude. I have been dealing with this for 6 months and have picked a floor , ordered it, and it still has not arrived.

The floor had all instructions followed to the t with 1/4 gap on ends and no seams less than a third of tile. I wish I had just burned 5k instead of installing this floor and watching it do this. Now the entire floor has to be pulled up and thrown in the trash, which actually is a good place for it.

BUYER BEWARE!!!

We installed Shaw pet friendly water resistant hickory oak vinyl plank flooring in 2020, it started cracking after a year and now it looks terrible.

I called Shaw and they said that it was Lowe's responsibility and vice versa.

Bought and installed Shaw Citadel vinyl planking. It's been in less than 3 months and edges/seams are starting to peel up.

This is the worst product I've ever seen. I highly recommend anything else but Shaw!

Brand new home. It was a spec home,so the hardwoods were already installed.

The stain is literally peeling up from the floors and the quality is so poor that I cannot get the stain to match.

The builder had the installer replace several boards while we were still under our new home warranty, but all that did was make the boards surrounding the replaced boards to start peeling! We owned 5 other home with hardwoods and these are the only ones that have done this!

Color did not come close to matching sample of a wood floor. I offered to eat the fright to send it back and the rep will not agree.