Shaw Floors
Shaw Floors Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Shaw Floors has 1.4 star rating based on 60 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Way the floor looked initially, Show room sample, Good looking floor which seems well made-.
Cons: Poor quality floors, Quality and service, Failure of this floor.100% of users think that Shaw Floors should improve its Product/Service Quality.
80% of users say that they won't use Shaw Floors in the future for similar services or products.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Shaw Floors has 1.4 star rating based on 60 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Way the floor looked initially, Show room sample, Good looking floor which seems well made-.
Cons: Poor quality floors, Quality and service, Failure of this floor.100% of users think that Shaw Floors should improve its Product/Service Quality.
80% of users say that they won't use Shaw Floors in the future for similar services or products.Recent recommendations regarding this business are as follows: "Save yourself some grief and burn the money you were going to spend on this and save your back", "DON’T BUY", "DON’T BUY", "DO NOT BUY ANY SHAW FLOORING", "Buyer beware".
Most users want Shaw Floors to offer a solution to their issues.
Consumers are not pleased with Exchange, Refund and Cancellation Policy and Customer service. The price level of this organization is high according to consumer reviews.
Media from reviews
Top Shaw Floors Reviews
"Need a question answered about your product"
Hi, we had your line of flooring installed. It's the classic series Floorte waterproof type. We're going to place a piano on the flooring. Can the flooring...
"In six months the floor has lost locking ability"
The floor had all instructions followed to the t with 1/4 gap on ends and no seams less than a third of tile. I wish I had just burned 5k instead of installing...
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Need a question answered about your product
Hi, we had your line of flooring installed. It's the classic series Floorte waterproof type.
We're going to place a piano on the flooring. Can the flooring take the weight without leaving an indentation?
Do we need floor protectors and, if so, what type? Thanks.
- Reputable name
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerIts load cracking noise is Annoying ! And the dirt makes little black spots all over ?? AND I CANT GET IT OFF !! HELP HOW DO I GET IT CLEANED OFC ???
Our floor was installed by a contractor through Brevard County and the state. Sadowiski Act!
They used the cheapest flooring, and it shows!
I'm embarrassed to have people in my house! They should be fined!
- Horrible noisy and clumping dirt balls
Preferred solution: HOW TO CLEAN THE BLACK SPOTS THAT HAVE CLUMPED THE DIRT ????
User's recommendation: DO NOT BUY ANY SHAW FLOORING
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerLet me start off with saying there very reputable and honest I purchased mine from stiens in Louisiana well after the first contractor finished in less than a month they started coming apart so I hire
Another contractor came in and removed and replaced the same thing. The start happened again, so I went to Stiens and told them my situation.
They asked for a sample.
Within 2 weeks, I was told they were replacing my floors, and I couldn't ask for anything better than that. Thank you, Shaw Floors and Stiens.
- Honesty
- Cant think of any
Need help with your issue?
Get support from our consumer experts.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerTerrible company
My floor is hardwood and started to wear 6 months in and has continued to wear. I called Shaw and they said they would only replace the affected planks.
They finally sent a inspector out, he agreed that the floor was in terrible condition for the age ( 4 years ) Most of the surface is worn off. Shaw came back and offered me $3500 towards a $8000 floor. They won't cover demo or installation.
Do not buy anything from them , they are very rude. I have been dealing with this for 6 months and have picked a floor , ordered it, and it still has not arrived.
- Terrible service
- Terrible quality
Preferred solution: Full refund
User's recommendation: Buyer beware
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerDON’T BUY
Bad product, and Shaw does not stand behind their warranty. Do not spend your hard-earned money at this Sherwin-Williams, as they:
a. do not install floors properly
b. their installers are not properly supervised
c. they do not stand behind the product they sell, nor their craftsmanship
After paying this Sherwin-Williams many thousands of dollars to have a floor installed, multiple defects immediately began popping up. Despite notifying management and multiple attempts to contact them since, crickets really poor customer service and product.
i.e., issues a consumer does not expect when purchasing an industry leader Shaw product, nor when paying a premium to have a commercially respected company like the Sherwin-Williams Company install their flooring.
Beware!
Preferred solution: Repair
User's recommendation: DON’T BUY
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Chicago, Illinois
In six months the floor has lost locking ability
The floor had all instructions followed to the t with 1/4 gap on ends and no seams less than a third of tile. I wish I had just burned 5k instead of installing this floor and watching it do this. Now the entire floor has to be pulled up and thrown in the trash, which actually is a good place for it.
User's recommendation: Save yourself some grief and burn the money you were going to spend on this and save your back
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Ellenwood, Georgia
Bad Product. Don’t stand behind warranty!
Do NOT spend your hard earned money at this Sherwin-Williams, as they:
a. do not install floors properly
b.
their installers are not properly supervised
c.
they do not stand behind the product they sell, nor their craftsmanship
After paying this Sherwin-Williams many thousands of dollars to have a floor installed, multiple defects immediately began popping up. Despite notifying management, and multiple attempts to contact them since, cricketsreally poor customer service and product.
ie., issues a consumer does not expect when purchasing an industry leader Shaw product, nor when paying a premium to have a commercially respected company like the Sherwin-Williams Company install their flooring.
BEWARE!
User's recommendation: DON’T BUY
Warren, Michigan
Poor quality
BUYER BEWARE!!!
We installed Shaw pet friendly water resistant hickory oak vinyl plank flooring in 2020, it started cracking after a year and now it looks terrible.
I called Shaw and they said that it was Lowe's responsibility and vice versa.
User's recommendation: DON'T BUY SHAW PRODUCTS
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerVinyl flooring is junk!
Bought and installed Shaw Citadel vinyl planking. It's been in less than 3 months and edges/seams are starting to peel up.
This is the worst product I've ever seen. I highly recommend anything else but Shaw!
- Junk product
Preferred solution: Full refund
User's recommendation: Don't buy!!!!!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Friendswood, Texas
Floors 3 years old and falling apart!
Brand new home. It was a spec home,so the hardwoods were already installed.
The stain is literally peeling up from the floors and the quality is so poor that I cannot get the stain to match.
The builder had the installer replace several boards while we were still under our new home warranty, but all that did was make the boards surrounding the replaced boards to start peeling! We owned 5 other home with hardwoods and these are the only ones that have done this!
Preferred solution: New floors
User's recommendation: Do NOT purchase Shaw
Birmingham, Alabama
Color did not come close to matching sample. Offered to pay the fr
Color did not come close to matching sample of a wood floor. I offered to eat the fright to send it back and the rep will not agree.
User's recommendation: Do not trust this company. You will regret doing business with them
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Oviedo, Florida
Very unhappy with our flooring
We need a Shaw flooring expert to look at our floors and help us with filing a claim. Please let me know how you can help!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerMy flooring is not even 1 year old and it is peeling
I bought a house from lennar and they install Shaw flooring which started peeling couple of months after I moved in. After a year and a half of arguing with Lennar, Lennar decided to replace the flooring in the whole house with the same *** flooring which starting peeling couple of months after installation.
I filed a BBB case and Shaw flooring totally ignored, I am calling Lennar and they are telling me that Shaw flooring is responsible for it.
So now I am stuck with this *** flooring. Does anyone know a good attorney that can help me with this situation?
- Terrible quality
Preferred solution: Replacement of the flooring
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Oroville, California
No one ever answers the phone
No way to contact these people, no one returns calls or responds to messages. Customer service sucks!
User's recommendation: Don’t waste your time.
Pittsburgh, Pennsylvania
Trying to find a spacific flooring
Looking for Shaw Floorte PRO Bur Oak wanting this certain color in 2300 square feet is this color still available
Waukegan, Illinois
I’m installing a shaws lvp floor
I am a general contractor and have installed many floors in my day and my experience with this floor is not a good one. I have noticed that some of the ends are out of square slightly and also some of the planks are not the same width by a smidge.
These issues are sure to cause problems down the road. My customer purchased this stuff on their own and I am just installing it for them. Any warranty is out my hands.
I also noticed the tongue is very brittle and breaks easily. Would not recommend this floor or company.
Sad to say but it is what our world has become!
Make the cheapest product and get the most money in our account. It is not about putting out a quality product anymore..
User's recommendation: Expect to be let down if you purchase this product.
About
, , , ,
Beginning as a small family outlet that was dying rugs, Shaw Floors story traces back to 1946. First, the company was named Star Dye Company and was rebranded years after. Today, Shaw Floors is a firm that offers a large variety of flooring solutions of all kinds. The company has grown a large network of retailers across the country distributing its renowned products. With years, Shaw Floors emerged to a leading carpet manufacturer known all around the globe. In 1958, the firm earned $300K in revenues. In 1985, Shaw Floors appeared on Fortune 500 list and had more than 5000 associates on board.
Shaw Floors is ranked 47 out of 399 in Flooring and Tiling category
USA
Brands Related to Shaw Floors
GEICO
“My ex-husband had a policy that had me as named insured and then later coinsured without my consent,...“
Forest River
“ Forest River Rpod Problems I have been holding off submitting this to the forum until I heard back from...“
Clayton Homes
“May 17th, 2025, with a deposit on a mobile home, they said it had been repossessed. Every other day or...“
Duracell
“Battery marked 10 23 alreadyanythi g draining on exploerer. Sams club wont replace battery. Going around...“
Companies Similar to Shaw Floors
Fernco
Mohawk Flooring
“We had Mohawk carpeting installed (through Lowes) in our home in February of 2024. We began hearing...“
FloorCity
Georgia Carpet Industries
Thank You for Your Reply! We are processing your message.
Your comment is successfully posted.
I hope you expressed your concerns about the product to the client in writing and urged them to contact the retailer. You also owe them notice that you are not going to warranty the installation and are stopping work till they sign a release.