Shaw Floors Reviews and Complaints
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ISSUES RESOLVED
54
TOTAL REVIEWS
$140K
CLAIMED LOSSES
$5K
AVG LOSS
42.6K
PAGE VIEWS
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Ask a Question About Shaw Floors
Cons
- Quality and service
- Poor quality floors
- I hate the flooring and not fond of the company
Pros
- Way the floor looked initially
- Show room sample
- Water proof
Update by user Jan 03, 2019
Shaw was contacted in August 2018 and denies any responsibility for the problems that I am having with the CoreTec Plus floor gapping. There is a reason this problem happened and I don't feel tapping the planks together and gluing them will give me the lifetime service...
Review
Product
Shaw Floors Vinyl Flooring
Pros
- Way the floor looked initially
Cons
- Way the locking system came unlocked
Reason of review
Not as described/ advertised
Loss
$11500
Preferred solution
I would like the floor made waterproof, either by sealing the seams or replacing and gluing down the product.
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Verified ReviewerNO, Never buy this excuse for a floor | Shaw Floors review from Jasper, Alabama
Update by user Dec 21, 2019
I will have to get more pictures, I can not find the ones I took before and send to Shere's and Shaw. Now the boards are getting worse and not laying even.
It is like they have severe water damage. If that was the case, I would have called the insurance company,.
Original review posted by user Dec 21, 2019
I have Shaw engineered floors. The finish is coming up. You Cannot mop it without water damaged. They do not live up to their lifetime guarantee and it is always your fault about the damage, because you did not mop it right or used anything, but their cleaner. I can send picture of my over 15,000 dollar floor damages, all within the first year. The first chance I get I will pull these horrible floors up and replace them with real wood and not shaw.Review
Product
Shaw Floors Flooring
Cons
- I hate the flooring and not fond of the company
- Not stand by life time guarantee can not clean cracking finish
Reason of review
Not as described/ advertised
Loss
$15000
Preferred solution
replace with real wood flooring of our choice.. full refund
Tags
Update by user Nov 20, 2019
What are the pros of using this company? At this point, I can't honestly say anything positive.What are the cons of using this company?
Warranty of productWhat other companies did you consider?
Lumber Liquidators. I purchased all of my flooring from Lumber Liquidators,...
Review
Product
Shaw Floors Laminate Flooring
Reason of review
Bad quality
Loss
$1500
Preferred solution
Let the company propose a solution
Tags
Shaw won’t fix my floors!!! | Shaw Floors review
Had a new addition with four rooms of Shaw flooring in a years time we our on our third flooring and now it is breaking and terrible!
Review
Pros
- Water proof
Reason of review
Bad quality
Loss
$40
Heirloom ceramic tile | Shaw Floors review from Frisco, Texas
The ceramic tile is chipping on the edges and was just installed about a month ago. We will see if they replace it, they had an inspector come out today to look at it. i hope they do the right think. It's in about 30 spots on the lower level of our house already 1 month in. 15k worth of flooring! OMG!
Review
Product
Shaw Floors Tile Flooring
Reason of review
Bad quality
New carpet bleach like stains | Shaw Floors review from Niagara Falls, New York
Got a two brand new Shaw Our place i carpets just placed down 3/15/19 which have bleach like stains with no color left in them. Company and store refuse to send out a rep. to look at. Will not give me a claim number and company has done nothing but blame us for spilling something. Spots have appeared in two different rooms only on the Shaw 2019 carpets we ordered. They refused to send anyone to look at carpet unless we had it prof. cleaned. Cleaning co. said it is not dirty and there is no dye in those spots and cleaning could make it worse,
Review
Reason of review
Poor customer service
Loss
$1345
Preferred solution
Full refund
We bought our home in August of 2013. The carpet and floors were in terrible shape due to pet issues and had to be replaced. We opted for wood laminate throughout our main living area, (kitchen/dining, living room, and sunroom). We had a licensed contractor install all...
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Review
Product
Shaw Floors Laminate Flooring
Cons
- I hate the flooring and not fond of the company
- Failure of this floor
- Quality and service
Reason of review
Poor customer service
Loss
$3000
Preferred solution
Let the company propose a solution
Tags
I have a great life with dogs and kids so in order to make my life less stressed I had my hardwood floors replaced with Shaw Toulouse 8 mm floors. The saleslady sold me on their incredible durability, scratch resistance, and water resistance. I've had them for 4 months...
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Review
Product
Shaw Floors Flooring
Pros
- Way the floor looked initially
Cons
- Quality and service
- Failure of this floor
- Customer service
Reason of review
Damaged or defective
Preferred solution
Let the company propose a solution
Tags
The lady that helped me was very friendly and helpful. | Shaw Floors review from Denver, Colorado
I had a question about how to clean my new laminate flooring. She told me the proper cleaner to use. I purchased it and cleaned my floor. It still doesn't look very good but it's better.
Review
Product
Shaw Floors Laminate Flooring
They are horrible!!!!!!!! | Shaw Floors review
Within 6 months of installation of the engineered wood floor there was boards that lost color. Places that are not in a traffic spots or walked on. Boards splitting and snagging. When we got to the point to complain to Nebraska Furniture mart where we bought it, we were told we were out of warranty period. The Shaw floating is an epoch FAIL. It sickens me that we spent all this money $6000 to have a 2 year old floor we will have to replace. Unbelievable. Do not buy Shaw and do not use Nebraska furniture mart.
Review
Cons
- Failure of this floor
- Warranty
- Poor quality floors
Reason of review
Bad quality
Loss
$6000
Preferred solution
Full refund
Tags
I laid the floors down in April after they sat in my home to acclimate. They are now starting to separate slightly-I've got to say-I love the look of the floor-it was an easy lay-(No pun intended) I laid close to 1000sq feet in my home and if this is what I am to be...
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Review
Pros
- Good looking floor which seems well made-
Cons
- Seperation that is occuring now
Reason of review
Good quality
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