Shaw Floors Reviews

After 2 years, vinyl planking started to exhibit gouging and vinyl surface started to lift off only in areas of travel. A Shaw Representative said that it is our fault for the defect. We should not have pets and we should use felt pads on furniture. First, we have never had a pet and we only use felt pads, plus we never wear shoes. Just goes to show that Shaw does not care about the customer. That's why they are never going to be the top in their industry. Plus we never never wear shoes in the hous

User's recommendation: The product and service are *** poor. Pshaw if you use Shaw products.

My Shaw flooring is splitting and falling apart. They have been very hard to get anybody to talk to and did nothing but deny my claim for weak reasons. Could not be more displeased and disgusted with them. Would not recommend their product to anyone.

User's recommendation: Choose a different brand.

No disclosure that carpet is not acceptable if pets are in house. Asked merchant what to do. Was told that she would contact Shaw and that they would advise, no response received.

User's recommendation: Do not purchase if you have pets.

I purchased a new home. When picking the floor, this was my only choice. They said it is soft to walk on, water resistant and would not scratch. I said I have a cat, and they said oh no problem. Well needless to say wrong. It has scratches. I even had a Shaw representative come early on to see if there should have been a treatment. His answer no. Then he proceeded to tell me that I was finding scratches because I was looking for them and the floor look great. It is like when you buy a new car, as soon as you drive off the lot you get a scratch. I should have told to go look at my new car in the garage and find one! That made me mad. I also noticed the morning before he came that I had my back door open and the sun was coming in. A whole area raised up. His response. You knew when you installed it that you could not have direct sun on it! I'm like no I did not install it. So during the morning I can't open the back door and in the afternoon the front door. Now 2 of the planks are coming out. He was going to send me some extra. That was 2 years ago. I also have one that is splitting down the middle in another room. I seriously thought when you are thinking hardware it would not be this stuff!!! It is not even, and I know where every plank starts and ends. I am very disappointed in the quality.

User's recommendation: Push your builder for better options!!!

II purchased $3000. worth of new carpet in sept. I have had nothing but trouble trying to remove stains. I have cats and occasionally they have hairball issues, and I try everything I can think of to clean it, and when it dries it is still there!! I had no problems with my old carpet that way. It is HORRIBLE and We can already see a traffic pattern, and it is just two seniors living in the home..

User's recommendation: unless they have some good help, i would never by shaw again....

I was told they would redo my floors around the beginning of October...about 6 weeks out from my original order. After numerous calls and emails this past month... It is now November with no response. I plan to cancel. After reading many reviews of poor quality merchandise and workmanship, I regret that I did not research their reputation earlier.

User's recommendation: Do not hire this company, which works through Costco.

I bought some of your flooring from my local Lowes and came up 2 boxes short now they have discontinued the one I have. Can you halp me find 2 boxes of Matrix Resort Teak -Model # LX9010****.The box containes 27.58 sq feet. Thank you Maggie

Purchased $2000 of Shaw Luxury Vinyl plank flooring, paid pro installer to put in, and one year and $4000 later, this flooring is peeling and buckling. I called the Flooring company I purchased it from, they told me to call Shaw. I called Shaw, they told me the flooring company had to initiate a claim. In other words, I'm stuck in the middle with both having gotten their money and me in the middle with low quality flooring, and NO customer service.I live alone, no kids, small 12 lb dog, no reason for this to be falling apart and seams lifting after less than one year. I don't dump buckets of water on it (waterproof anyway they claim) just use a damp mop to clean. Waterproof? Lifetime residential warranty??? That's what they claim! I can give them both NO stars for anything. I picked it up myself. No free delivery.

User's recommendation: Don't trust the place you buy flooring from unless THEY do your installation.

Purchased Shaw Vinyl flooring November 2019, floor was professionally installed by license contractor. Vinyl floors scratch very easily and leave imprints from the weight of furniture on floors. I am very disappointed in the quality and durability of this product! what a waste of money, if you are looking for flooring, I would recommend laminate versus vinyl flooring.

User's recommendation: I would recommend Laminate versus Vinyl flooring, and do not purchase any flooring by Shaw!!

Our 900 sq. ft. of Shaw laminate floors were installed, by a licensed contractor, in August 2013. Less than 3 yrs later we started noticing some buckling and irregularities. Mind you, we are empty nesters with no kids causing extra wear and tear on our floors. Shaw sent someone out to look at them and we were told that since our floors were a mere 4/16ths of an inch off level, they would NOT do anything for us at all! At the time we should have fought their decision, which I now regret not having done. Almost a year ago I contacted them again, as our floors continue to get worse. They were pulling apart, buckling at the corners and the tiniest spill, which was always wiped up immediately, caused swelling and more buckling at the seams. I spoke with a woman named Cheynetta Smith, who told me she would pass my info on to corporate, and I should hearing from them soon. Months went by and I was never contacted. I have since contacted Ms Smith THREE times and she NEVER calls me back!!! As a customer, I have NEVER been treated as POORLY as I have by Shaw Floors!!!!!!!!!

In 2016 they came to look at our floors which were buckling etc. They told us it was because they 4/16ths of an inch off level, and they wouldn’t do anything about it! Mind you, we had them installed by a licensed contractor!!! 3 years later the problem is getting worse. The slightest bit of a spill or moisture and the edges curl and don’t go back down. We do not have kids at home any more so they don’t get hard use! We have 900 square ft of this flooring, so it’s not just one room!!! Very unhappy and would NEVER recommend Shaw Floors to ANYONE!!! Please pass this on!!! Melanie Campbell, Lonsdale, MN

Bought Shaw laminate flooring at Menards. Paid around $3600.00 plus over $2000 to install. With in a mouth started bubbling up in spots. Contractor replace several areas. Said seemed like moisture was the cause. Did it again this time in repaired area and also the whole house. There is no running water in the bedrooms or living room the only moisture is maybe after a rain on the soles of your shoes. That are already whipped clean with a throw rug by front door although the product stated moisture resistant. This product is garbage. Wrote a online complaint to Shaw and no answer. Menards said its a manufacturers issue and to take it up with Shaw. Garbage product. Warranty is useless

I have Shaw engineered floors. The finish is coming up. You Cannot mop it without water damaged. They do not live up to their lifetime guarantee and it is always your fault about the damage, because you did not mop it right or used anything, but their cleaner. I can send picture of my over 15,000 dollar floor damages, all within the first year. The first chance I get I will pull these horrible floors up and replace them with real wood and not shaw.

I purchased cortec flooring from Williams Flooring in Wilmington, NC. I picked my flooring from a sample that was white with brown/tan line running through it. I received the flooring and it did not look like what I had purchased, but it was cortec so I didn't complain. The floor was installed and of course it was dusty and was wiped up with a Swiffer mop. I reported to Williams Flooring that the floor would not stay clean and that it always looked dirty. I invited the owner of Williams Floors, Patricia, to come see first hand what I was complaining about. She did not come. I took the next step and contacted Shaw Floors to attempt to get some satisfaction. I told them how disappointed I was with the floor. The floor appears clean when it is wiped up and as soon as you begin to walk on it, the spots that make it look filthy surface on the top. I finally filed a claim with Shaw. They sent someone out to inspect the floor itself, as well as the installation. The floor was deemed installed correctly by Shaw Claims Manager Michael Beene and the inspector found no fault with moisture or any other adverse conditions that might be the culprit. The only response the inspector could come up with was that the spots had to be under the top layer of the floor and that was the way it was manufactured. I was asked to send a piece of the floor to Shaw so that they could have quality control run test on it and attempt to come up with an answer to my complaint. I had to send the flooring at my expense. I didn't think that was fair, but I wanted this issue resolved, so I mailed it at my expense. I was not told that when I purchased the floor that these blotches would surface and that it would always look dirty. I am a victim of Hurricane Florence and I had to redo all the floors in my home. I did 5 rooms and the kitchen made 6 rooms. I paid more for the kitchen than I did any other room in my house; and it looks the worse. I am a 69 yr old single female that lives alone, so there is no reason that my floor should be dirty all the time. It's not like I have small kids running through the house or that I have visitors in the kitchen. I received the report from Michael of Shaw Floors yesterday. I had to laugh. Here is the copy of the letter. I had to ask twice what was "locally caused' mean. He finally answered me and said that the spots and the soiling happened at my home. Really? When no explanation, blame the consumer. I am livid with this tomfoolery. What do they think that I skate on the floors or ride my bicycle over it?