I purchased Shaw VersaLock laminate flooring on 12/27/11 (Shaw Industries) and installed in the middle of January 2012. At first I loved the flooring; the look of it, the ease of cleaning, etc. Until....my 9 year old boxer got ill. About 3 weeks ago, while at work, she peed on the floor (first time in years). Imagine my surprise when the flooring started warping and de-laminating. I contacted Menards where I purchased the flooring and they gave me a box of flooring to replace the pieces. Thank you Menards for stepping up to care for your customers.
My dog is on now started a new medication. On Sunday, March 18th at 2:30 am, I woke up to let the dogs out. Sometime after that, she vomited on the flooring. I cleaned it up immediately upon waking up and discovering it. Again, the flooring has warped and de-laminated.
It gets worse...When I contacted Shaw directly on Monday, March 19th at 9:30 am MST, I had the displeasure of speaking with one of their "Customer Care" representatives. She didn't provide her name and by the end of the call, I was so upset that I didn't ask for her name. She stated pet urine and vomit contains acid and is not covered under the 40-year warranty. The "customer care" representative had no empathy what-so-ever and cold face told me I was out of luck. What?! I purchased this flooring because of the "outstanding" warranty and great reviews from the experts at Menards.
After reviewing the insert included with the flooring, it states "use acetone/nail polish remover on a clean white cloth to clean tough spots such as oil, paint, markers, lipstick, ink, or tar." Isn't acetone, / nail polish remover, acid?
At 9:45 am MST, I contact Alisha Wood through Shaw through their instant messaging option on the Shaw website. She provided me with a copy of the 40-year warranty. No where within the warranty does it state anything about pets.
Only having this flooring installed for less than 2 months, I am really concerned with the longevity of this flooring. I would not recommend this flooring for anyone with kids, pets, or a life in general....their warranty doesn't appear to really cover anything. Below is a list of items not covered which is basically anything that could possibly happen. I have again contacted Menards. They seem to be more empathetic and willing to stand behind the product they sell then their manufacturers. I should hear back from Menards tomorrow. Again, thanks Menards and shame on you Shaw....consumer be aware.
* Accidents, abuse or misuse * Exposure to extreme heat
* Scratch, impact or cutting * Improper installation
* Improper care and maintenance * Freight
* Modification, alterations, repair or service by a non authorized floor covering dealer
* Water damage resulting from improper installation or flooding caused by natural disaster, plumbing failures, etc.
* Damage due to failure to use appropriate chair pads under castor desk chairs
* Use only seamless plastic castor wheels to help prevent scratches
* Damage resulting from or in connection with subfloor conditions
Product or Service Mentioned: Shaw Floors Flooring.
Location: Rapid City, South Dakota