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I moved into my condo just over a year ago when it was done being built. The floors are made by Shaw. I have uneven planks so when you walk on the floor barefoot it pinches the skin on the bottom of your foot and has caused small cuts on my feet. I'm a diabetic and...
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#1190730
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Shaw Floors - Very poor quality product!!

And the customer service is worse! Do not buy from this company! They do not care at all that their flooring splinters during normal wear- terrible product, non responsive company.
1.0
Details
Advertised vs Delivered
Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Staff
Value for money
Warranty
Website
#1182646
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Our home was flooded in Harvey. So we had to purchase new flooring. We purchased flooring from Floors for Living. A Shaw product that looked beautiful in the store, looked gray and dingy immediately after it was installed. Some planks are okay, but 50% of planks don't...
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1.0
I didn't like
  • Poor quality floors
#1172572
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Shaw Floors - I WILL NEVER BUY SHAW FLOORING AGAIN!!!
Shaw Floors - I WILL NEVER BUY SHAW FLOORING AGAIN!!!
Shaw Floors - I WILL NEVER BUY SHAW FLOORING AGAIN!!!
Shaw Floors - I WILL NEVER BUY SHAW FLOORING AGAIN!!!
We purchased 940 sq. ft. of the Citadel Dublin Pine - beautiful flooring until our installer tried to put it in. It wouldn't fit together correctly, kept popping apart, wouldn't stay down. My installer has done floors for over 30 years and has never had so many...
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Anonymous
Anonymous

Same thing happened to us. Tore it up and reinstalled losing a number of pieces in the removal. Contacted Shaw they told me to file a complaint with the supplier. Supplier gav...

Anonymous
Shannon

What did the inspector say was wrong with the floor?

1.0
I liked
  • Show room sample
  • Way the floor looked initially
I didn't like
  • Poor quality of flooring
#1168767
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Shaw Floors - Frustrated, ripped off and lied to.

Has anyone actually received a reimbursement from Shaw? I'm so annoyed ans tired of trying to fix theses cheap LVP. This is not what we purchased. What a rip off.
#1166924
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We installed Shaw's vinyl plank on our lower living area and it scratched the first day. I moved a wood rocker a few inches. Shaw's customer service told me to buy a stain pen from a hardware store and that will cover them. Wrong. This is vinyl-not wood-so that doesn't...
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#1156786
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The Shaw vinyl plank flooring we had installed cost an enormous amount of money $3000 and not actually that large of an area, and it is the WORST flooring I have ever had!!! I hate it!! To keep it looking decent, you have to clean it every day, and as soon as you walk...
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1.0
I didn't like
  • I hate the flooring
#1156044
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We ordered flooring in September and were told the flooring was in stock ready to be delivered on November 1st. It has since been "delayed" 4 times with zero explanation or answer as to where it is and if or when it would be delivered. We personally tried and the...
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1.0
#1138043
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Shaw Floors - Shaw flooring I Purchased Hickory hardwood flooring for my new home.
First of all the floor is only 2 years old in my new home it looks worst than the floor I have in my 100 year old home I own. I had the new flooring repaired one time 8 months ago on the installed Hickory flooring. the section was splintering walling hazard condition....
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#1083742
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I purchased Shaw Floorte Classico Luxury Vinyl Plank flooring and Shaw Selitac underlayment from online retailers. Both products are defective in design. I have tried to make a claim via their warranties. Shaw fails to administrate warranty claims directly -- they...
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Anonymous
Anonymous

if you buy from a store you can go into they will take care of the problem. if you buy online they don't care they don't have to face you

#1004079
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